App Support and Data Safety
We are committed to protecting your data and ensuring you have control over your information. Below are the details regarding account support and data safety.
If you wish to delete your account, please follow the steps below to permanently remove your account and all associated data.
Account Deletion Request:
1.Primary way via Account Settings (Phone or Mobile App):
- Open the App/Browser: Log in to the platform using the mobile app or a mobile browser.
- Go to Settings: Navigate to your profile settings page.
- Select “Account Deletion”: Find the “Delete Account” option, located under “Profile” settings.
- Confirm Deletion: Follow the prompts to confirm your account deletion. You may need to enter your password again for security.
2. Secondary way via Support Team:
- Send an email to [email protected] with the subject line: Account Deletion Request.
- Include the following details in your email:
– Your full name
– Registered email address
– Reason for account deletion (optional)
Our team will process your request within *7 working days*
Important Information:
- Deleting your account will permanently erase your personal information, settings, and data.
- If you have any pending transactions or active subscriptions, ensure these are resolved before proceeding.
- You may not be able to recover your account after deletion.
Data Safety Information
We prioritize user data protection. Our app follows these key practices:
✅ Data encryption in transit
✅ No sharing of personal information with third parties without consent
✅ Users can request data deletion at any time
For further questions, contact us at [email protected]
